At ferquavina, we understand that managing your finances requires trust. When you share your financial information with us, you're placing confidence in our ability to protect your privacy and handle your data responsibly.
This policy explains exactly how we collect, use, and safeguard your personal information in accordance with Australian Privacy Principles and the Privacy Act 1988. We've written this in plain English because transparency shouldn't require a law degree.
Information We Collect
Personal Information You Provide
When you create an account or use our budgeting tools, you provide us with information that helps us deliver personalised financial insights. This includes your name, email address, phone number, and financial goals.
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Contact Details | Account management and support | Contract performance |
| Financial Goals | Personalised budgeting recommendations | Legitimate interest |
| Transaction Categories | Expense tracking and analysis | Contract performance |
| Device Information | Security and technical support | Legitimate interest |
Financial Data
Our smart budgeting platform works by analysing your spending patterns. You can choose to link bank accounts through secure, encrypted connections or manually enter transaction information. We never store your banking passwords or login credentials.
Automatically Collected Information
- Device identifiers and technical specifications
- IP address and general location (city level)
- Usage patterns within our application
- Performance data and error reports
- Browser type and operating system
How We Use Your Information
Budget Analysis
We analyse your spending patterns to provide personalised insights and help you achieve your financial goals through intelligent categorisation.
Account Security
Your login patterns and device information help us detect unusual activity and protect your account from unauthorised access.
Service Improvement
Aggregated, anonymous usage data helps us understand which features are most valuable and where we can enhance your experience.
Customer Support
When you contact us for help, we use your account information to provide relevant assistance and resolve issues quickly.
Your Rights and Choices
Find the Right Option for You
Want to see what data we have about you?
You can request a copy of all personal information we hold. We'll provide this in a readable format within 30 days. Simply email info@ferquavina.com with "Data Access Request" in the subject line.
Need to update your information?
You can modify most details directly in your account settings. For changes we can't process automatically, contact our support team and we'll update your records within 5 business days.
Want to limit how we use your data?
You can opt out of marketing communications anytime. For other restrictions on data processing, contact us with specific details about what you'd like to limit and we'll review your request.
Ready to delete your account?
Account deletion removes all your personal data within 90 days. We may retain some information for legal compliance, but we'll explain exactly what and why before processing your request.
Your Privacy Advantages with ferquavina
Local Data Storage
Your financial information stays within Australian data centres, subject to Australian privacy laws and oversight.
No Data Selling
We never sell your personal information to third parties. Your financial data is not a product we monetise.
Transparent Processing
Every use of your data has a clear purpose that directly benefits your budgeting experience.
Regular Security Audits
Independent security assessments ensure our protection measures meet banking-level standards.
Data Security and Protection
Technical Safeguards
We employ multiple layers of security to protect your financial information. All data transmission uses TLS 1.3 encryption, and stored data is encrypted using AES-256 standards. Our systems undergo regular penetration testing and security audits.
Access Controls
Only authorised personnel can access personal data, and access is logged and monitored. Our team members undergo background checks and privacy training before handling any customer information.
- Multi-factor authentication for all system access
- Role-based permissions limiting data exposure
- Automated monitoring for unusual access patterns
- Regular access reviews and privilege updates
- Secure deletion of data when access is removed
Incident Response
If a security incident occurs, we'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to prevent future incidents.
Data Retention and Deletion
How Long We Keep Your Data
We retain personal information only as long as necessary to provide our services or comply with legal obligations. Active accounts maintain data for the duration of service use plus seven years for financial record-keeping requirements.
Automated Deletion
Inactive accounts are automatically flagged after 24 months of no login activity. We'll send email notifications before beginning the deletion process, giving you opportunity to reactivate your account if needed.
Legal Requirements
Some information must be retained for compliance with Australian financial regulations, taxation requirements, or anti-money laundering laws. We'll clearly explain what we must keep and for how long when processing deletion requests.
Third-Party Relationships
Service Providers
We work with carefully selected third parties to deliver our budgeting platform. These include cloud hosting providers, payment processors, and analytics services. All third parties sign data processing agreements that ensure your information receives the same protection standards we maintain.
Bank Connections
When you choose to link bank accounts, we use secure, regulated financial data providers. These connections are read-only and we never receive or store your banking login credentials. You can disconnect these links at any time through your account settings.
No Sharing for Marketing
We don't share your personal information with marketing companies, data brokers, or advertisers. Any data sharing is strictly limited to service delivery and clearly explained in advance.
International Data Transfers
Your data primarily remains within Australia. Where we must transfer information internationally for service delivery, we ensure adequate protection through approved mechanisms like Standard Contractual Clauses or adequacy decisions.
We'll notify you of any significant changes to data location and provide opt-out options where possible.
Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from children under 13, and accounts require users to confirm they're at least 18 years old. If we discover we've collected child information, we'll delete it immediately.
Policy Changes
We review this privacy policy annually and update it when our practices change or laws require modifications. Significant changes will be communicated via email and prominently displayed in your account dashboard.
Continued use of our services after policy updates indicates acceptance of the changes. If you disagree with updates, you can close your account before they take effect.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your information. We aim to respond to all privacy inquiries within 2 business days.
Privacy Officer
ferquavina Financial Services
8 Sydney St, Randwick NSW 2031
Australia
Email: info@ferquavina.com
Phone: +61 888 367 282
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your personal information.